Ctl Lx-Lite VoiceSupport Manuel d'utilisateur télécharger pdf (Page 47)

Mailboxes

ACD Announcement Mailbox

VoiceSupport LX System Guide 3-13

Chapter 3 Customizing Voice Mail

■ Tenant - Enter the Tenant number associated with the Announcement

mailbox.

■ Directory List - This option determines whether a caller can name-dial this

Announcement Mailbox from a Directory Dialing Mailbox, or a Call Routing

Mailbox that is programmed for an Extension Name Directory. Possible

entries are:

1-100 Allows a caller to name-dial this Announcement Mailbox only

from a Directory Dialing Mailbox or Extension Name Directory

with a Directory List.

All Allows a caller to name-dial this Announcement Mailbox from

any Directory Dialing Mailbox or Extension Name Directory that

does not have a Directory List.

None Does not allow a caller to name-dial this Announcement Mailbox.

■ Repeat Count - Indicate the number of times (1-10) that the Announcement

Message is to be repeated to the caller.

■ Hang Up After - The Voice Mail will disconnect the caller after the specified

number of announcement repeats.

3) When you are done editing the Mailbox Options, click the Apply changes button

to apply the changes.

ACD

Announcement

Mailbox

An Automatic Call Distribution (ACD) mailbox lets you record a customized ACD

announcement for an ACD group. A sample ACD Announcement might be: Thank

you for calling. All of our technicians are currently with customers. Please hold and

a technician will be with you shortly. This type of mailbox can be used with VDS

(PBX) and Onyx IV phone systems.

The ACD Announcement Mailbox has the same Mailbox Options as the

Announcement Mailbox except that there are no Security Code, Repeat Count,

and Hang-Up After fields.

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Ctl Lx-Lite VoiceSupport Manuel d'utilisateur Page 47