Ctl Lx-Lite VoiceSupport Manuel d'utilisateur télécharger pdf (Page 100)

Dial Action Tables

Key Actions

3-66 VoiceSupport LX System Guide

Chapter 3 Customizing Voice Mail

MTRF Monitored Transfer

A monitored transfer is a type of Automated Attendant transfer to an extension or

mailbox. This type of transfer is sometimes referred to as Release to Ringback.

Monitored transfers are typically used to transfer calls to Hunt Groups or extensions

that use Call Forwarding on Ring No Answer.

When the Voice Mail detects ringing at a Guest, Subscriber, or Message Center

extension, the Automated Attendant will release the call to the extension. But if the

Voice Mail detects a busy or reorder signal instead of a ringing, the Voice Mail will

play a status message, such as Extension XXX is busy, and then let the caller leave

a message or select another dialing option.

To let a caller transfer to a Subscriber, Guest, or Message Center Mailbox and

immediately leave a message, make sure that you do not assign an extension

number to the mailbox where the call is being transferred.

To allow a monitored transfer to a specific extension, enter the extension number in

the Number field.

UTRF Unscreened Transfer to an Extension

Lets a caller make an unscreened transfer to a Subscriber, Guest, or Message

Center extension by pressing a dialpad key or by dialing the extension number.

If the transfer is incomplete, the telephone system programming dictates where the

call goes. If the phone system is programmed to send incomplete transfers back to

the Voice Mail, the caller will hear the extension status message and the dialing

options.

To promote a one-key unscreened transfer to a specific extension, enter the

extension number in the Number field. The Voice Mail can also perform a UTRF to

a number not in the extension numbering plan.

To promote dialed unscreened transfers to all two-digit extensions that begin with

the digit 1, enter UTRF in the Action field for Key 1 and enter XX in the Number

field.

To let a caller transfer to a Subscriber, Guest, or Message Center Mailbox and then

immediately leave a message, make sure that you do not assign an extension

number to those mailboxes.

REC1 Record a Message Plays the recorded greeting and a beep, then

goes into Record Mode.

REC2 Record a Message Plays the voice prompt recording and a beep, and

waits for the caller to dial a digit. This option is

typically used when Option 2 is selected for a

Subscriber’s Alternate Next CRMB dial option,

because the outside caller is already in the

Subscriber Mailbox and has heard the greeting.

With Record a Message, a caller can press a programmed dialpad key to record a

message in a Guest, Distribution, or Subscriber Mailbox that you have specified.

With Quick Message, a caller can press a programmed dialpad key and then the

number for any Guest, Distribution, or Subscriber Mailbox in order to record a

message and leave it in that mailbox.

1 2 ... 95 96 97 98 99 100 101 102 103 104 105 ... 197 198

Commentaires sur ces manuels

Pas de commentaire

Ctl Lx-Lite VoiceSupport Manuel d'utilisateur Page 100

Commentaires sur ces manuels